Terms Condition

Terms of Use

We have done everything possible to make this siteuser-friendly, informative and secure. If you would like to know more about ourresponsibilities and yours, please read the information below. If you do notagree to this information, please do not use this site. This site is owned by DreamsTravels Limited. 

Travel Information

Our website displays information about travel locations,airfares, travel agents locations, flight times and dates, tours, packages,insurance, cruises, transportation, schedules, travel companies and many otherthings.

This information is supplied to us by third party providers,such are airlines, hotels and transportation suppliers (“Service Provider”). Wehave taken reasonable care to ensure it is correct and up to date; however wecannot check the accuracy of such information.

We accept no responsibility for information supplied to us bythird parties. We recommend you confirm all information contained on or linkedfrom our website with the third party provider.

The details of the prices, packages, tours, flights and otherinformation displayed on the website are subject to change without notice. Thetravel products and services described on the website are subject toavailability.

It should be noted that all documents issued to travellers arenon–transferable. Such documents may include but are not limited to, airlinetickets, hotel vouchers, tour vouchers, or any other document used to confirman arrangement with a Service Provider. Such documents may also be subject toconditions such as, but not limited to, being non–refundable, non–changeableand subject to cancellation or amendment fees. It is your responsibility tofamiliarize yourself with these conditions.

All monies received by us from you in respect of travel servicesare received by us as the Agent of the Service Provider. If for any reason, anyService Provider is unable to provide the services for which you havecontracted, your remedy lies against that Service Provider, and not against us.In the event we received payment by Credit Card, you agree that you will notseek to chargeback or recover your payment or any other losses from us.

You are responsible for obtaining all passport, visa and healthinformation required. We will assist you to obtain such information. We use thevarious partners as our source for correct and up to date information, advice,forms and can facilitate should you have specific visa requirements.

We will do our best to provide you with as much information aswe possibly can, prior to your

Pricing & Payment

All prices displayed on the website are subject to changewithout notice.

Special conditions may apply to the prices set out on thewebsite. To determine such conditions, you must contact us or the relevantService Provider.

The prices set out set on the website do not include taxes orairport charges. Taxes, airport charges and any additional costs will beadvised during the booking process and confirmed before the time of purchase.

Payment for online bookings is required in full at the time ofpurchase.

Online purchases can be made using Visa, MasterCard, or AmericanExpress credit cards.

Flight and vacation package purchases are 100% non-refundable.

All fraudulent purchase will be investigated and anyone doingany fraudulent purchases on our site will be prosecuted as per law.



Many of the unforeseen issues, for which we cannot be heldresponsible for, can be insured against. We strongly recommend that youpurchase travel insurance to provide adequate cover for medical expenses, personalaccident, loss of baggage and curtailment or cancellation of trip. Individualsare responsible to finance on the spot medical treatment and othercontingencies, and then to reclaim this from insurance, if covered. You will berequired to provide documentation to the insurance company to facilitate aclaim. Please note that there are exclusions to coverage of insurance. It isyour responsibility to be familiar with the insurance coverage purchased andensure that the coverage meets your travel needs. Insurance has to be purchasedand paid for in full at the time the booking is made to become fully effective.


The rules in this clause apply to “deals” displayed on ourwebsite. The site rules set out above also apply to “deals”.

“Deals” are available for a limited time. You must check with uswhether a “deal” displayed on our website is still available.

There may be particular terms and conditions that apply to“deals”. You must contact us or the third party provider of the “deal” todetermine whether any particular terms and conditions apply.

You must pay for “deals” booked by you and confirmed by us atthe time your “deal” is confirmed, unless otherwise agreed by us in writing.Failure to pay for the “deal” within this time may result in cancellation ofthe booking. We accept no responsibility for loss incurred due to cancellationin these circumstances.

Special Requests and Medical Problems

Should you have any special requests, you must advise us at thetime of the booking and clearly note it on booking. We will endeavour to passany reasonable requests to the Service Provider; however, we regret that wecannot guarantee that your special request will be fulfilled. Failure to meetany special request does not signify a breach of contract on our part. We alsoregret that we cannot accept conditional bookings, ones that is specified to beconditional on the special request or fulfilment. All such bookings will beconsidered a “regular” booking with a provision of the possible Accommodationof the special request.

Should you or any other persons of your party traveling have amedical problem or disability which may affect your choice and pleasure ofholiday, please inform us prior to confirming your booking so that we canadvise to the suitability of the chosen arrangements. In such an event, pleaseprovide us with the opportunity to assist you to ensure that your travelexperience is not limiting by providing us full details of your medical problemor disability in writing. We are within our rights to cancel a booking if wedeem the travel plans reasonably inappropriate for the traveller with a healthproblem or disability that hinders them from undertaking the trip or if we aremade aware after the time of booking of details that were not provided at thetime of booking.

Currency Exchange Rates

Most of our booking fares are in CDN or US currency and we willstate as such. All charges will be processed in either CDN or US dollars ontoyour credit card regardless the origin of your credit card. Please be awarethat translating the booking fare into your home currency will always beapproximate until charged on your credit card. Posted currency rates fromvarious publicly sources should be used as a guideline only as rates are rarelyverified as accurate and actual rates will vary. When using the information ofthe travel booking for any financial purpose, please consult a qualifiedprofessional to verify the accuracy of the currency rate.

Suitability of Travel Products and Services

We do not represent that any travel products and services setout on our website will be suitable for you. You release us from any claims inrelation to the travel products and services described on our website,including but not limited to claims that the travel products and services arenot suitable.

Service Providers are independent parties over which we have nocontrol. The information and description given about the Service Providers andtheir products are based on our inquiries and are believed to be accurate, but wecannot guarantee in respect thereof.

Flight Times & Confirmation

All reference to departure times on our Website are for yourguidance and are subject by amendment by the wholesalers and/or suppliers priorto actual booking. It isn’t until full payment has been made that the departuretimes are set. You must check your itinerary at each stage of the completion ofthe booking to ensure that you have the correct travel dates and times. Flightschedule changes are beyond the control of Dream Travels Limited and as such, DreamTravels Limited cannot be held responsible for any missed flights or disruptedtravel plans due to airline flight schedule changes. In the event of a flightschedule change, if notified by the airline, Dream Travels Limited will send aflight schedule change notice to the customer. You should reconfirm your flighttimes at least 24 hours prior to departure to ensure that no last minute flightchanges have occurred. Airline contact telephone numbers are included on traveltickets.

Confirmation & Delivery

After an online purchase is made, you will receive an automaticemail confirming your purchase. This email will contain a copy of all theinformation that you entered for the booking, such as passenger names andcontact information. It is the responsibility you to verify that theinformation on the confirmation email is in accordance with the travel productthat you have purchased. Any changes required due to incorrect informationbeing added and/or spelling mistakes during the booking process may result inadditional change fees as imposed by the tour operator and/or airline.

Conditions of Suppliers

Many of the services which make up your travel plans areprovided by independent suppliers (“Service Provider”). These Service Providershave their own terms and conditions. Some of these terms and conditions maylimit or exclude the Service Provider(s)’ liability to you, usually inaccordance with the applicable International Conventions.

Intellectual Property

This website, the software, design, text and graphics comprisedin this website and the selection and layout of this website, are owned orlicensed by us and are protected by Canadian and international intellectualproperty laws.

You may view and electronically copy the pages of this websitein the usual operation of your web browser in visiting this site, but for noother purpose. Any other use of the material contained on this website, such ascopying, distributing, selling, modifying, transmitting, reusing, re-posting orpublishing is strictly prohibited, without our specific written permission.Unauthorised use of materials from our site will not only breach thisagreement, but may violate copyright and other laws.


We may link our site to other sites on the Web. These links areprovided for your convenience only. It does not mean that we have reviewedthese sites. We are not responsible for the content of other websites, even ifwe link to them. We are not recommending these websites or their products orservices to you. If you suffer any loss or damage from visiting another’swebsite or using another’s product or service, we are not liable.


You can use this website to communicate with us. This websitealso includes a list of other ways to communicate with us. It is our policy notto accept information that is confidential or proprietary, other than travelarrangements and bookings.

If you do not want to lose confidentiality in your material, donot submit it via this website, email it or send it to us. Any ideas orsuggestions that you disclose to us are ours to use and disclose withoutrestriction, even if you mark your information confidential or proprietary orinclude in your communication statements contrary to the terms of these termsof use.

Jurisdiction & Legality

You irrevocably and unconditionally submit to the non-exclusivejurisdiction of the courts of Quebec, Canada, and waive any right that you mayhave to object to an action being brought in those courts.

To the maximum extent permitted by law, this agreement isgoverned by the laws of Quebec, Canada. You hereby consent to the exclusivejurisdiction and venue courts in Montreal, Quebec, Canada in all disputesarising out of or relating to the use of this Website. Dream Travels Limited doesnot divulge customer information to third parties, however, we may do so ifrequired to by government or law enforcement authorities, court order, or toprotect the rights and/or properties of Dream Travels Limited.

Behaviour of Self and Other Travellers in Party

When you book with us, you accept responsibility for any and alldamage or loss caused by you or any member of your party. Full restitution forsuch damage or loss must be paid directly to the Service Provider. Failure todo so, you will be responsible for any subsequent claims made against us (inaddition to ours and the Service Provider’s legal costs) as a result of youractions. As our client, we reasonably expect that you will respect and beconsiderate for other people while traveling. If you or any member of yourparty behaves in such a way that is deemed to be dangerous, upsetting, ordistressful to a third party or damage to property, we or the Service Providermay terminate your travel plans of the person(s) concerned, without priornotice. Should this occur, the person(s) concerned will be required to ceasecontinuing to travel on the booking made with us. We will have no furtherresponsibility toward such person(s) including any return travel arrangements.No refunds will be made and no expense or costs incurred as a result of thetermination of travel will be compensated by the Company.

Amendments & Termination

Except as otherwise specified, we may amend these Site Rules atany time without notice to you by posting amended Site Rules on our website.The amended Site Rules will take effect immediately when they are posted on ourwebsite. We may terminate this Agreement, and any other agreement between us,immediately if you breach any of these Website Rules.

If you have any questions or concernsregarding these Terms and Conditions, please contact our head office at 613.900.0196or you can email us at [email protected].